Refund Policy

Thank you for shopping at Marcyseu!

We strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.

Eligibility for Refund:

• You must request a refund within 7 days of receiving your item.
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase is required.

Non-Refundable Items:

• Gift cards
• Items on clearance or final sale
• Customized or personalized items

Refund Process:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few days for the refund to reflect on your account, depending on your bank or card issuer.

Late or Missing Refunds:

If you haven’t received a refund yet:

• First check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@marcyseu.com.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us:

If you have any questions about our Refund Policy, please contact us at:

Email: support@marcyseu.com