FAQs

Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions section. We’ve gathered the most common queries from our customers to help you find answers quickly. If you can’t find what you’re looking for, feel free to contact our support team—we’re always happy to assist!

1. What is Marcyseu?

Marcyseu is an online shopping destination operated by StellaFTI Inc., dedicated to offering high-quality products with great value. We take pride in delivering exceptional service, free shipping across the United States, and a smooth shopping experience for every customer.

2. Where do you ship your products?

We currently ship all our products within the United States. Unfortunately, we do not offer international shipping at this time. We are constantly working to expand our reach, so stay tuned for future updates.

3. What are your shipping charges?

We’re delighted to offer Free Shipping on all orders—no minimum purchase required. There are no hidden fees or additional delivery costs added at checkout.

4. How long will my order take to arrive?

Once you place an order, our team processes it within 1–2 business days (Monday to Friday). Standard delivery usually takes 7–10 business days, depending on your location. You’ll receive an email notification once your order ships.

5. How can I track my order?

After your order has been shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your shipment directly on the carrier’s website and follow your package until it arrives safely at your doorstep.

6. What is your return and refund policy?

We offer a 15-day return policy from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. For more details, please review our Return & Refund Policy page.

7. How do I initiate a return?

To start a return, please contact our support team at Info@stellaftiinc.com. Provide your order number, reason for return, and any relevant photos if the item is defective or damaged. Once approved, we’ll issue a Return Authorization (RA) number and detailed return instructions.

8. Do I have to pay for return shipping?

If you’re returning an item due to a defect or an error on our part, we’ll cover the return shipping cost. However, if the return is for other reasons (such as a change of mind or ordering the wrong size), the customer will be responsible for the return shipping fees.

9. When will I receive my refund?

Once we receive and inspect your returned item, we’ll notify you via email. Approved refunds are processed within 15 business days and will be applied to your original method of payment. Please note that your bank or credit card company may take additional time to post the refund to your account.

10. Can I exchange a product?

At this time, we don’t offer direct exchanges. The quickest way to get a replacement is to return the item and place a new order once your refund is processed.

11. What if my item arrives damaged or defective?

If you receive a damaged or defective product, please contact us immediately at Info@stellaftiinc.com. Include photos of the damaged product and your order details. We’ll review the issue and send you a replacement or offer a full refund.

12. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All payments are processed through secure, encrypted gateways to ensure your safety and privacy.

13. Can I cancel or change my order after placing it?

Orders can only be canceled or modified within 24 hours of placement. Once an order has been processed or shipped, it cannot be changed or canceled. Please contact us as soon as possible if you need assistance with an existing order.

14. How do I know my payment information is secure?

Your security is our top priority. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your credit card details on our servers.

15. Do you offer any discounts or promotions?

We occasionally offer special discounts and promotional deals to our valued customers. Sign up for our newsletter or check our homepage regularly to stay updated on the latest offers.

16. What should I do if I entered the wrong shipping address?

If you realize you’ve entered the wrong address, please contact our support team immediately. If your order has not yet been shipped, we’ll do our best to update it. Once the order is dispatched, we cannot change the delivery address.

17. How can I contact customer service?

You can reach our friendly support team using the following details:

Phone: +1-732-702-1726
Email: Info@stellaftiinc.com
Address: 1508 Ave. S, Brooklyn, NY 11229, United States

18. What are your support hours?

Our customer support team is available from Monday to Friday, 9:00 AM – 5:00 PM (EST). Emails received outside these hours will be addressed the next business day.

19. Is it safe to shop on Marcyseu.com?

Yes! We use advanced encryption and trusted payment gateways to protect your information. Your personal and payment data are always handled securely, ensuring a safe shopping experience.

20. How can I stay updated on new arrivals?

Follow us on social media and subscribe to our newsletter to receive updates about new arrivals, trending products, and special promotions directly in your inbox.

Support Hours

Monday to Friday: 09:00 AM to 05:00 PM